Why does my account have missing / incomplete data?
** PayPal 1099-K recipients, please see here: https://help.bookkeeping.godaddy.com/entries/20868343-Why-are-PayPal-1099-K-numbers-higher-than-GoDaddy-Bookkeeping-
|Causes of Missing Data||How to resolve||How to prevent in the future|
|Created a new GoDaddy Bookkeeping account today||Give brand new accounts 24 hours to pull in data||N/A|
|Added a new PayPal / eBay / Etsy / Amazon / bank account today||Give brand new accounts 24 hours to pull in data||N/A|
|Your bank only gave us 30-90 days of historical data from your account. (this issue applies to most banks)||Upload missing data via QFX or CSV||Let GoDaddy Bookkeeping build up your data over time. Do NOT delete an account that has lost of historical data.|
|You haven't logged in to GoDaddy Bookkeeping in the last 60 days||Upload missing data via QFX or CSV||Make sure to log in to GoDaddy Bookkeeping at least once every 60 days|
|Upgrading from having only eBay to having both eBay and PayPal||a) Upload missing data via CSV or QFX
b) Create a new account on our website with a new email address
|"Update" button on accounts list has not been updated recently||Press "update" manually beside the account that hasn't updated||Make sure to log in to GoDaddy Bookkeeping at least once every 60 days|
Transactions categorized as "Personal Income/Expense" or Transfer In/Out"
|No resolution needed. These items do not affect P&L||Keep personal and business transactions separate|
|Credit Card payments paid from bank account||No resolution needed. GoDaddy bookkeeping handles credit card payments correctly||Read article below *|
|You sell a high volume of merchandise on eBay / Etsy / Amazon||Send us a CSV file from PayPal / eBay / Etsy / Amazon that contains all of your sales for one month||We are working on being able to let high volume sellers import history|
|(Amazon Sellers) You're not a Pro Merchant with the NEW Seller Central platform||Become a Pro Merchant on Amazon, be on the newest version of Seller Central||N/A|