Bookkeeping Support
Issues? Send Us an Email!
Submit a Request
How do I... Get Paid
Getting Started
- Add Charge: Android
- Add Charge: iOS
- PayPal Fees
- PayPal Here Error Codes: What They Mean
- Get Paid FAQ
- Adding Payment Processors: Credit Card, Debit, PayPal for invoicing or mobile processing
How do I... Get Started
Getting Started Guide
- Linking to Amazon
- How Do I Link An Account?
- What is GoDaddy Bookkeeping?
- Supported Browsers
- How do I manually enter transactions?
- Overview of GoDaddy Bookkeeping functionality
eBay Apps
- Ebay Payment Permissions
- My eBay / Etsy fees are duplicated - help!
- You cannot subscribe to this application because you don't have permission; when trying to Add the eBay GoDaddy Bookkeeping App
- Why am I stuck in "Pending" while trying to subscribe to GoDaddy Bookkeeping within eBay Applications?
- Importing eBay and Paypal? Here's how you can get your older eBay fee information.
- Why are "eBay Fees" listed under "Money I Owe"?
Google Apps Marketplace
How do I... Next Steps
Getting your data in
- Cant Link Huntington Bank: Need to Authorize Third Party Access
- Why can't I edit the date on an imported transaction?
- What is a QFX file?
- How to Import a QFX
- How to download a QFX from your bank
- Getting More Amazon Data
eBay + PayPal
- I Linked My eBay Account, But No Sales Have Imported
- PayPal Currency Conversions for users in the United States
- Upgrading Your Linked eBay Account and Linking PayPal
- eBay: Expired or Revoked Token? Here's a Fix.
- PayPal Partial Refunds
- Why do I have both Sales and eBay Sales categories?
Income and Expenses
- How Do I Edit or Delete a Split Transaction?
- Multi Delete
- How To "Undo" Delete of a Transaction
- How do I Filter Transactions?
- Shipping Income vs. Shipping Costs
- How Do I Tell GoDaddy Bookkeeping to Automatically Categorize Future Transactions With the Same Name?
Categories and Contacts
- Manage your Data Mappings
- Contact/Category Says "Needs Attention," What Does This Mean?
- How do I Link a Custom Category to a Specific Tax Line?
- How Do I Edit, Merge, or Delete Categories in GoDaddy Bookkeeping?
- How do the "Transfer" categories work for payments from PayPal to eBay?
- Why Can't I Delete (or Edit) Some Categories?
Reports
- Why are my Meals and Entertainment expense totals showing different on my Profit & Loss report and my Schedule C?
- Sales By State Report Shows "No State." What is this?
- Sales By State Report
- My fiscal year isn't a calendar year
- Viewing Your 2012 P & L
- How to figure your quarterly sales tax?
Profile & Account Settings
- Why can't I process the payment for my GoDaddy Bookkeeping account through eBay?
- GoDaddy Bookkeeping/Get Paid - change password or email
- Can two or more users interface with the same GoDaddy Bookkeeping account at the same time?
- How to Change Email Preferences
- How do I add my Company Information?
- How to Change GoDaddy Bookkeeping Currency Symbol
Mobile App
- Mobile App: How to Send, Track, and Add A Payment to Invoices
- Mobile App: How to See the Numbers Behind Your Charts
- Mobile App: How to Add Categories
- Mobile App: How to Delete Transactions
- Mobile App: How to Use Charts?
- Mobile App: How to Use Reports?
Invoicing
- Invoicing - Reusable Items
- Where is the Money I Received Through Stripe or PayPal?
- Time
- Client Import
- Estimates
- Recurring Schedules
FAQs
- Renewing Through GoDaddy.com
- Cant Link KeyBank: Need to Authorize Third Party Access
- How Do I Upgrade to GoDaddy Bookkeeping Paid? (eBay Apps Users)
- How does eBay bill users for a paid GoDaddy Bookkeeping subscription?
- How Do I Upgrade to GoDaddy Bookkeeping Paid? (Non-eBay Apps Users)
- How To Account for Health Insurance Premiums
Other
- Reactivate "canceled" Accounts
- PayPal Migrating Billing Services to GoDaddy
- International Stripe Transactions
- PayPal Managed accounts are now moving over to GoDaddy!
- PayPal Currency Conversions for users outside the US
- Inactive Bank & CC accounts
How do I... Getting Ready for Taxes
Taxes
- Do I Need to Include my Shipping Income in My Gross Receipts When Paying Sales Tax Collected?
- What data do I need to download to be ready for an audit ?
- Sales Tax FAQs
- Do I have to collect and submit sales tax to multiple states?
- Where Do I Pay My Sales Tax?
- How Do I Adjust My Sales Tax in Paypal?
Schedule C
1099-K
- Received Form 1099-K? Here’s What to Do with It
- What if I have questions about my 1099-K form?
- What do I do if my TIN, SSN, or EIN is wrong on my 1099-K?
- What is, and isn't, included on the 1099-K?
- How can GoDaddy Bookkeeping help me with my 1099-K?
- What should I do when I receive a 1099-K form? (Updated for Tax Year 2013)
Announcements
New & Improved
Maintenance
- Holiday Hours 2016
- Thanksgiving 2016
- 4th of July 2016
- Memorial Day 2016
- New Year's Day
- Thanksgiving 2015