Get Paid: Common Questions

What is Get Paid Starter? How will it help my business?
Get Paid Starter allows you to accept payments anywhere, anyhow, anytime, send professional estimates and invoices, and track your sales over time. Use the Get Paid mobile app to accept credit cards and payments via PayPal Here, track mileage for business trips, and enter expenses on the go. Look professional with Get Paid's customized estimates and invoices, and let your clients pay you online directly from the invoice. Automate follow-up with automated payment reminders and notifications when payment is received. Track your income over the past year and see how much of your hard-earned money is going to processing fees. All features available on the web and for iOS and Android.


What is Get Paid Essentials?
Get Paid Essentials includes all of the features of Get Paid Starter, and also includes unlimited look-back for financial reports, as well as sales tax tracking. Essentials also includes estimated tax tracking and reminders, and a handy Schedule C worksheet to make filling out your taxes even easier.


What is Get Paid Premium?
Get Paid Premium includes the features of Starter and Essentials, and also includes recurring invoice schedules, and time tracking. Use recurring schedules to automatically create an invoice for clients you bill regularly - choose to draft an invoice and edit it before sending, or set your schedule to automatically invoice customers at the period you set. Use time tracking to see how much time you spend on client projects, and bill that time on your invoices. Track billable vs non-billable time to make sure you’re getting paid the way you should!


How can I accept payments with Get Paid? What if I don't see my customers face-to-face? Is this still for me? Can I enter digits manually?

Get Paid will help you accept payments whether you see your customers face-to-face or if you bill your customers with invoices (and everything inbetween!).

Use the Get Paid mobile app to accept payments via PayPal Here and debit or credit card. Use the PayPal Here swiper to charge a credit card in record time, but you can also scan the card with your phone's built-in camera, or manually enter card numbers. See below for a breakdown on transaction fees.

Use the Get Paid web app to create customized estimates and invoices, and let your clients pay you directly from your invoice. Accept online payments via PayPal, charge credit cards via Stripe, or initiate a bank payment with Dwolla.



What if my customers don't have an account at any of the payment providers?

Your customers only need a credit card, debit card or bank account in order to be able to pay you via Stripe or Dwolla, and can use any PayPal account as well.



What if I don't see my customers face-to-face? Is this still for me? Can I enter digits manually?

Get Paid allows you to accept payments in person or via the web. If you don't see your customers face-to-face, you can email an invoice that is online payment enabled, and accept any kind of payments via PayPal, Stripe, or Dwolla.



I don't charge people very often. Is this still for me?

If you invoice, Get Paid will let you generate customized invoices that are enabled for online payment, or you can always just accept payments by check.  Either way, Get Paid tracks the invoices sent, sends reminders for overdue payments, and tracks payments received.  Get Paid also tracks all your sales, so whether you invoice, accept payments in person, or both, it's all organized in your Get Paid account.


Are there any additional fees or costs beyond the purchase price? Are there per-invoice or per-transaction fees?

There are no additional costs to get started using Get Paid, and you can send as many invoices as you like - no additional charge. Get Paid integrates with PayPal and PayPal Here, Stripe, and Dwolla for accepting payments, and these payment providers do charge various fees. See the breakdown below:


PayPal

2.9% + $0.30 per transaction

PayPal Here

Card swipe: 2.7% per transaction

Manually enter a card number or scan a card: 3.5% + $0.15 per transaction

Stripe

2.9% + $0.30

Dwolla

$0.25 per transaction



What if I don't have a PayPal, Stripe, or Dwolla account?

After you've set up your account, we'll ask you to authorize your payment account at one of the above providers. If you don't have one, we'll help you set one up so you can start accepting payments within minutes!



What kind of PayPal account do I need?

You can use any PayPal account to accept payments via PayPal. PayPal Here requires a Business or Premier account, and you can upgrade your existing PayPal account for free during set up.



How do I get the mobile app?

When you log in for the first time, you'll go through a setup flow to get your account started. During this flow we'll text you a link download the mobile app, or you can find our apps in the Apple App Store and the Google Play Store.



What do I need in order to start accepting payments on the mobile app? Do I have to have a PayPal Here swiper?

You'll pay lower transaction fees by swiping credit cards with the PayPal Here swiper, but you can still accept payments without it - see above for transaction rates on card scanning and manual entry.

 

 

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