Monday September 10, Afternoon Update. We're very sorry for this inconvenience. Due to an unexpected issue, your account is currently view-only. (Solved 9/11/12)

Solved 9/11/12

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We're still making significant progress on the repair, and continue to predict being back to 100% by the end of today.  As you can imagine, we are working as quickly as possible to get your numbers flowing again.   We are updating this message every 2 - 3 hours. 

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Comments

  • Avatar
    Laurel

    Outright has updated this message as of Monday, 9/10 at noon PST.  We continue to expect to be back to normal numbers flowing by end of day. 

  • Avatar
    Chris @ GD Bookkeeping

    *Outright is back! September 10, 2012

    *

    Click 'Refresh All' in the bottom-left corner of your Overview page to ensure we start your update immediately.  You can now link new accounts. We're currently working on the ability to add,edit, or delete transacti  Click 'Read More' below for additional details.  Again, we are very sorry for the inconvenience

    If you linked an account or manually entered transactions between 7am on Thursday, 9/6/12 and 5pm on Monday, 9/10/12, we are still working to recover your data. We're also working on the ability to add, edit, and delete transactions. We should have an update on this within 24 hours.

    If you have incorrect or missing data after this time, please submit a support request through help.outright.com.

    Further updates will be posted here: http://help.outright.com/entries/21981682-outright-is-back-5-30pm-september-10-2012

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  • Avatar
    Chris @ GD Bookkeeping

    Update 9/11/12

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    We've determined that we'll be recovering all accounts that were linked during the recent downtime. These accounts will be set to update tonight, and you should see them restored to your account by tomorrow morning. For security reasons, you may need to reenter your login credentials.

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