Outright is currently experiencing performance issues

Our engineering team is working to resolve issues related to slow page loading and the inability to enter new transactions.  We'll keep you posted via updates to this message.  Our apologies for the inconvenience.   - Ben Curren, CTO

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Comments

  • Avatar
    Christie

    You might be seeing performance issues such as:

    • slowness when loading pages
    • errors when loading pages or accessing Outright
    • inability to create/save new transactions
    • inability to create a new Outright account
    • errors when importing new data from linked accounts

    Engineers are working on this now.  Your existing data is safe and sound.   We apologize for the inconvenience, and will update this article as soon as we have more information. 

  • Avatar
    carlos

    Thanks for the heads up. :^)

  • Avatar
    Christie

    @Carlos - you're welcome! 

  • Avatar
    Georgiedesigns

    Thanks!  I was just about to ask why my Etsy and Paypal keep giving me error messages.  :)  

  • Avatar
    Coleman Company

    I am back, thank you for the update, but i have a ???????, when i go to outright last year keeps showing up i have to keep changing the year to 2012, and also i think i got the tax thing worked out, but not sure due to all of the work you are doing on the site,,,,, how far back will the tax update go to, or is it just from the time i set it up, PAYPAL dose not know how to set up what you need us to do, and the link to set up the tax thing dose not look like what you sent me, so iam hoping that it will work, i have had some sales in calif after i set it up and so far it dose not show it, DID i do something wrong......thank you Russell 

  • Avatar
    Christie

    @coleman company - i created a support request for you based on your questions.  Stay tuned for a response from our team.

  • Avatar
    Christie

    We've resolved the issues around adding / editing transactions so you should be ok on that front.  

    The site might still be a little slow, but we'll continue to work on that. In fact, we have a plan over the next few months that will make it faster than ever!

  • Avatar
    GossamerScapes

    The website is importing csv files multiple times when the request is only submitted once.  I made sure that I did not refresh the page at all.  It said that there was something wrong and that someone is notified when it happens, so I closed out the window, pulled up my dashboard in another one and now I have several months with duplicate transactions in them.  I am pulling my hair out...

  • Avatar
    Christie

    @GossamerScapes - I created a support request for you based on your question; stay tuned for a response from our team.

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