Amazon not importing transactions - 10/2/12 - Resolved

RESOLVED  10/4/12

We are aware of problems with Amazon imports.  Amazon has changed the way they send us data, and this change appears to be the reason some Amazon accounts aren't updating and bringing in transactions.  Not all users are experiencing these symptoms - users affected by this issue show an account balance, but have not imported transactions. Please note that many users may not have their most recent data due to Amazon settlement periods. If you're missing data from your most recently-closed settlement report, it's possible you've also been affected by this issue.

We are currently looking into this issue and working to fix it.  We will continue to update this message as we receive more information.  We are sorry about the troubles and hassle this is creating, and thank you for your patience while we work to resolve this issue.

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Comments

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    Jon S

    As of 10/4/12 this error appears to be resolved.  Our engineers, have been working on Amazon, and most users appear to be receiving their data.  Thank you for your patience and understanding.

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