RESOLVED = Amazon Account Error

Hi,


Recent changes in the way Amazon data is imported have resulted in the error you are now encountering. We are aware of this issue and actively working to fix it. Due to the nature of the problem we are tackling this will take time to solve - our current ETA is about 2 months. While our engineers are working on this your account will remain in error.


We will continue to update you when we have information to share.  We care, we're sorry, and we appreciate your patience.

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Comments

  • Avatar
    Jon S

    While we continue to work on Amazon what should you do about the data missing from Outright?  Once Amazon is up and working again, we will bring in your missing data.  If you would like to add your data manually via CSV files, be cautioned that this may result in duplicates once we have Amazon back up and running.  Uploading your Amazon data manually will add the data to "Other Transactions" section of your account.  This data will not be connected to your Amazon account, and deleting it once Amazon is importing again will require manually deleting all transactions.

  • Avatar
    Jon S

    Our engineers are hard at work and making progress.  There is nothing significant to update at the moment, other than to say we have engineers working exclusively on Amazon, and are making every attempt to get Amazon back up and running better than before.  

  • Avatar
    Jon S

    This issue has been resolved.

  • Avatar
    One Dandelion Wish

    Not resolved on my end :(  I contacted customer service with my Amazon info today again.

  • Avatar
    Innovative Performance

    Worked for one day.  

    Now says it has updated, but has not downloaded any transactions in the past 7 days.

    I really hope you guys can fix this.

  • Avatar
    Jon S

    Innovative:  Please note that we can only import data once a settlement period is finished.  The following article should help.

     

    http://help.outright.com/entries/22401900-Getting-More-amazon-data

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