Link to FreshBooks temporarily disabled

We discovered an issue with the importing of FreshBooks data late Tuesday night that may have affected some users' Outright accounts. No other importer's transactions were impacted.

To fix the issue we have removed all FreshBooks transactions that were imported between 6/10/13 at 1:30pm PT and 6/11/13 at 10pm PT. Our next step will be to reimport these transactions. 

At this time there is no action required on your part. However, until the issue is completely resolved, FreshBooks imports have been temporarily turned off. That means you will not receive any updated FreshBooks data in your Outright account.

If you made any edits to FreshBooks transaction that came in between 6/10/13 at 1:30pm PT and 6/11/13 at 10pm PT you will need to re-do those when your data is reimported. We know this is a hassle and we apologize for that.

We take your data security and accuracy very seriously, and hold ourselves to the highest standards. If you have any questions please contact our customer care team by creating clicking "New" (with the green plus sign) above. We're sorry for this inconvenience.

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Comments

  • Avatar
    Christie

    Sorry for the delay folks - we're stil on the case and currently in conversations with FreshBooks.  We'll let you know when we have more information.

  • Avatar
    Jared Smith

    We're still working on this issue. Some Outright users' FreshBooks data was imported incorrectly but we are working hard to fix the problem.. We will continue to update this thread and let you know when our fix is ready. No user action is required at this point.

    Sorry for the inconvenience, we're working as quickly as we can!

  • Avatar
    Jared Smith

    Updated the summary with the newest information. We're still working hard on this!

  • Avatar
    Jared Smith

    We want to keep you updated on this issue. We've identified part of the problem, but there's still more to assess. Please know the team is working round the clock on this. We appreciate your patience and will continue to keep you informed.

  • Avatar
    Jared Smith

    We are happy to report that the issue involving the import of FreshBooks data is now resolved.  Thank you for your patience while we worked to repair the issue. Let us know if you have any questions.

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