Etsy direct checkout incorrectly recording transactions with duplicate items

We are aware of the situation where a customer purchases multiple quantities of a single item, but Outright only records the sale of one of the items.  

We've identified and corrected the root cause so it won't happen going forward.  If you notice this type of incorrect transaction in your account please submit a support request and we'll take care of it for you.

Our apologies for the trouble.

Have more questions? Submit a request

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