Account Update Error message - "Temporary issue refreshing" - 5/18/2012

UPDATE 5/24/12:

Yodlee has begun working through the affected accounts, and many users are now error-free. Please try to update your account again. If your account is still experiencing this error, please either submit a ticket at help.outright.com, or reply to the ticket you've already created. Those still affected will have their accounts escalated to Yodlee for processing.

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UPDATE 5/23/12:

We have confirmed that this issue lies with our banking partner, Yodlee. They are aware of the problem, and we'll continue to post updates as they become available.

Thanks for your patience.

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UPDATE 5/18/12:

This issue appears to be a problem with our banking partner, Yodlee. We hope to have this issue corrected sometime early next week.

Any updates will be posted here. Thanks for your patience.

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Some accounts are showing an "There appears to be a temporary issue refreshing this account." on the My Account page.

We are recommending as an attempt to correct the situation for some, to TRY and click the “Update” button next to the affected account.   This has proven effective for some and for others we are working to a resolution/fix. 

If you see a different error message, please submit a request and we'll look into it for you. Thank you again and sorry for any inconvenience.


Have more questions? Submit a request

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