PayPal transactions - wrong vendor and category

You may see transactions that previously imported correctly now coming in with your name as the vendor and labeled "Uncategorized."  We've done a significant amount of research on this issue and discovered a problem with the data PayPal is sending us.  They've acknowledged the issue is on their side and are actively working to resolve it.

 

You may want to contact them directly to check on the status of the fix.  You can get phone and email contact information for PayPal here:  https://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab


In the meantime, rest assured that the transactions imported do belong to you - they're just recorded incorrectly.  When the fix is released it'll likely only affect future transactions, so we'd suggest you manually update the information that has been imported incorrectly. We realize this isn't a great workaround and apologize for the inconvenience.

 

Thank you for your patience while we work with PayPal to get this resolved.

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