Linked accounts are importing slowly

10/14/2011

We noticed this morning that importing data from linked accounts is running very slowly and we're looking into it.  

It may look like nothing is happening, but your import is actually in the queue to be processed. 

Stay tuned for updates.

 

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SOLVED 10/15/2011

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Comments

  • Avatar
    EBINGERS PLACE

    Hello. Any word on when this will be fixed?

  • Avatar
    Christie

    10/17/2011

    It took awhile to clear out the backlog and get things running again, but you should be seeing less of a slow down by now.  

     

  • Avatar
    m9multimedia, inc. DBA Ethnic Musical Instruments

    Hi! We have 5 linked accounts and it won't update?

  • Avatar
    Christie

    I created a support ticket for you.  Our support team will look into it and get back to you asap.   Just fyi - we did make some changes to the importers that could possible slow them down a bit... but we're talking 5 minutes instead of 3 or 4 minutes, not hours.  

    You can view the status of the ticket here: http://help.outright.com/requests.

  • Avatar
    m9multimedia, inc. DBA Ethnic Musical Instruments

    Hi! Thanks. Here;s the error we get even after clearing cache, re loggin in: There was a problem connecting to your account. Please try again later. Doh!

  • Avatar
    coffeyvilleconsignments

    its taking forever to load my ebay and paypal account and sqaure

  • Avatar
    Christie

    @coffeyville - the first download takes much longer than any subsequent download because there's so much more data involved.  Once the initial download completes - which may take a number of hours - the nightly imports will be much quicker.

  • Avatar
    Christie

    @coffeyville - guess what - your imports just finished!  Both ebay and paypal are now in success!  if you continue to have trouble, feel free to submit a support ticket here: http://help.outright.com/requests/new

  • Avatar
    Seventh Dimension, LLC

    I cannot get my First Citizens account to link in what can I do

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